Support

Email. nick.hochstedler@hossautomation.com — the fastest way to reach us, and the best one for anything that needs a screenshot. We aim to reply within one business day.

Phone. (317) 850-1570 — Monday through Friday, business hours Eastern. Leave a message outside those hours and we will call back.

It helps to include your company name, the email address you sign in with, and what you were doing when something went wrong.

The BidTorch apps for iPhone and Android are a companion to a BidTorch subscription. Sign in with the account your company already uses — accounts are created and billed on the web, not in the app, and there is nothing to purchase inside it.

Job alerts. Turn notifications on or off per device with the alerts control in the app header, or in your phone’s notification settings. We send them only for work assigned to you.

Trouble signing in. Use “Forgot password?” on the sign-in screen. If your company uses BidTorch but you have never been given a login, ask whoever administers the account to invite you — invites come from them, not from us.

Export. Your data is yours. Open Settings → Integrations to download your organization’s records as CSV — customers, quotes, jobs, invoices, catalog and more.

Close your account. Open the Account screen in the app or on the web and choose Delete account. It asks you to confirm, signs you out immediately, and starts deletion of your data. You can also email us and we will handle it.

What we keep and for how long is described in our Privacy Policy.

If you received a BidTorch quote, invoice, or estimate from a contractor, that contractor is the business you hired — we make the software they use. For questions about the work, the price, or a payment, contact them directly; their name and phone number are on the document they sent you.

To correct or remove information a contractor entered about you, ask them first. You can also email us at nick.hochstedler@hossautomation.com and we will help them honor the request.

Subscriptions are billed by card through Stripe on the web. To change a plan, update a card, or cancel, email us and we will take care of it. Pricing is public at bidtorch.com/pricing.